Refund policy

Last updated 11 October 2026

If Golden Kite isn't right for you, ask for a refund within 14 days of buying it and you'll get your money back in full. You don't need to give a reason.

How to ask

• Use the link in your Paddle receipt email, or
• email hello@silverwinds.uk with the email address you bought with.

Paddle, our reseller, processes the refund back to your original payment method. It usually arrives within 5 to 10 working days, depending on your bank.

What happens to your key

A refunded licence key is revoked. The software goes back to the free demo when an update that includes the revocation is installed.

Renewals

Renewals get the same 14 days. Refunding a renewal revokes the renewal key; your earlier key keeps working for the versions it already covered.

AI costs

We can't refund what you spent with your AI providers, because that money goes to them, not to us.

After 14 days

We don't usually refund after 14 days, but if something is badly wrong, email us and we'll do what's fair. Your rights under UK consumer law, for example if the software is faulty, are not affected.